Terms of service

www.seamlessbasic.com is owned and operated by:
Seamless Basic ApS
Grumstolsvej 6
8270 Højbjerg
VAT No.: 40010424
(Hereinafter referred to as SB)

For any questions feel free to contact us on hello@seamlessbasic.com or by filling in our contact form
We will reply as soon as possible (usually within 24 hours). 
Support opening hours are Monday - Friday: 9.00 am - 2.00 pm.
The below stated terms and conditions apply to any purchase of goods on www.seamlessbasic.com to be delivered in Denmark and worldwide.

The prices are available in Euro (EUR). All prices include VAT. Prices are excluding service, payment and delivery charges. Orders may be subject to local taxes and/or import duties at your own expense. Tax free shopping is not available. SB reserves the right to change the product prices, but the prices on products, while placing an order, will be valid throughout the running order process. SB takes reservations for typos. 

We accept payments on www.seamlessbasic.com using the following credit cards/payment methods:
- Klarna
- MobilePay
- Visa / Dankort
- Maestro
- Mastercard
- Visa Electron
- Paypal

The payment is deducted when the item is sent. If you have ordered several items and one or more items are backordered, we will only charge payment for the items sent. Balance amount will be charged once the balance items are sent. Prices are in Euro (EUR). The shipment cost will be added to the order price. You must select how you want your item(s) shipped during the payment process. We will defray any payment charges.

Payments with Klarna:
In order to offer you Klarna's payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna's own privacy notice. You must be at least 18+ to use this service. If you pay on time, you avoid extra costs and ensure that you can use the services of Klarna again in the future. Please read Klarna's Terms & Conditions.

When you have ordered an item from us, you will receive an order confirmation via e-mail. This means that you have entered into a binding purchasing agreement with us.  You will also be informed by email, if, in rare cases, items are sold out.   

A tracking number is provided along with the shipping confirmation email. You can track and trace your orders using this number.
All orders within Denmark are sent with GLS.
Orders to all other countries are sent with GLS or DHL.
All delivery methods and delivery costs will show during check-out depending on your location.
Danish orders will be delivered within 1-3 working days from shipping date.
International orders will be delivered within 1-10 working days from shipping date.
Orders are not shipped or delivered during weekends and bank holidays. If a delivery is delayed or an item is out of stock, you will be informed by e-mail as soon as possible and latest 10 days after the order was placed. Some delays may occur during sales, bank holidays and/or extreme weather conditions.
Please note that we are unable to deliver to P.O. box adresses and we reserve the right to cancel an order, should the freight cost to remote areas / countries exceed a certain amount.

The order amount will be charged from your account only when the order is shipped. 

Shipments to the rest of the world:
We reserve the right to request additional shipping fees for orders with multiple items.

Customs and taxes:
Depending on your order and country, you may be required to pay local duties upon receipt of your package, for which Seamless Basic cannot be held responsible. The size of the amounts of these charges are not know to us in advance and we are therefor unable to inform you of these costs, as rules and import taxes vary from country to country.

Should you refuse to pay customs duties and/or taxes, this will result in a full cancellation of your order. Shipping costs and any additional expenses associated with a cancellation will be deducted from the amount refunded to you.

All shipments are made under incoterms DAP (Delivery at Place).

If you change your mind about a purchase you must notify us within 30 days after having received your order. You must return the items to Seamless Basic within the following 30 days from having notified us. To return an order please contact hello@seamlessbasic.com and await our return confirmation.
Once confirmed, you can return your order by means of the below procedure.
If you regret a purchase the return freight must be paid by you.
To be eligible for a return, your item must be unused with all labels and tags still attached and must be returned in original wrapping.
We reserve the right to refuse any returns that do not meet these terms.

Defective Items:
Should you receive a defective item, please email us a picture of the problem at hello@seamlessbasic.com. We will then email you a return label. Other than this, the procedure is the same as for regretting a purchase.

How to:
Place the product in a shipping box. It is important that the Seamless Basic boxes and bags are not damaged or destroyed during transportation. Enclose the original sales confirmation of the product.

Write RETURN on the package to ensure smoother handling. Send the package to ( not to parcel shops ):
Seamless Basic ApS
Grumstolsvej 6
8270 Højbjerg

The return and financial responsibility are yours until the parcel reaches SB and is confirmed with a delivery confirmation from SB. Please note that we can exchange your items for another size or colour if available. Keep your postal receipt and/or tracking number. The cost of returning the goods is yours when due to regretting a purchase.
We do not accept packages sent COD (cash on delivery).

When the goods are received by SB, we check the items and refund the purchase (excluding your initial freight cost, if any). The refund is always returned to the same bank account / payment card as used for your purchase.
Note the following reasons to not refunding your purchase:
- You have actually taken the goods into use
- Tags are removed or missing.
- Goods have been damaged while under your responsibility.
- Goods are not handled according to the requirements.
- You possess a gift card. Gift cards are not refundable.

There is a 2 years warranty on all products sold on www.seamlessbasic.com. This warranty covers manufacturing faults only. It does not cover wear and tear damage from regular use. Neither does it cover damages occurred as a direct cause of not having followed our recommended care and washing instructions. 
Please email us at hello@seamlessbasic.com if you have a warranty claim, and remember to inform the order number of the items in question, photos of the claim area and a description of the claim.
If you receive a refund based on a warranty claim, the cost of the return will be paid by SB.
If you wish to make a complaint about your purchase, please contact Seamless Basic. If we do not succeed in finding a solution, you can submit a complaint to www.forbrug.dk to:
Nævnenes Hus
Center for Klageløsning
Toldboden 2
8800 Viborg
Phone: 72 40 56 00
If you are located outside of Denmark you can use the European Commission's online complaint portal. You can find the complaint portal here: http://ec.europa.eu/consumers/odr/. 

SB does not guarantee that all items shown on www.seamlessbasic.com are in stock at the time of your order. In the event of an item being unavailable for whatever reason, SB will contact you by email.
Although we always make an effort of displaying correct images, correct colours, information and prices, errors may occur.
We do not take responsibility for any such mistakes nor for typos. 

When you shop on www.seamlessbasic.com you must pass following information:
- Name
- Address
- E-mail
- Telephone / mobile number
All your personal information is handled under strict confidence. Please read our Privacy Policy for detailed information. 

Cookies are used by www.seamlessbasic.com to improve your experience when browsing and using the website. The cookie identifies your computer and allows the site to remember your personal settings. www.seamlessbasic.com may not operate properly if cookies are disabled in your web browser. A cookie is not a program and does not contain virus. By entering www.seamlessbasic.com you automatically agree that we may use cookies. 

All measurements ans sizes are approximate and variances may occur. 

The terms of use are complied in accordance with Danish law and the Danish courts will have exclusive jurisdiction.